These Terms of Service govern your use of www.agentrecognitionusa.com and the services offered under the name Agent Recognition USA (together, the "Service"). The Service is operated by Bold Latitude LLC, a Wyoming limited liability company ("we", "us" or "our"), with its principal office at 30 N Gould St, Sheridan, WY 82801, USA.
By using the Service you agree to these Terms. If you use the Service for a team or a brokerage, you confirm that you may act for it. If you do not agree, please do not use the Service.
1. About the Service
The Service publishes a directory of real estate agents in the United States, calculates an Agent Score from public information such as the ratings and review counts shown on an agent's public profiles on Google, Zillow and Realtor.com, and awards recognition to agents who meet our published standard. Google information is read automatically. Zillow and Realtor.com information is read by a person from the public profile and saved with the date it was read. We also sell optional marketing kits and profile content.
Agent Recognition USA is a private program. It is not affiliated with, endorsed by or connected to any government agency, licensing authority, real estate association, board or multiple listing service, or with Google, Zillow or Realtor.com.
2. Recognition is free
Recognition does not require payment and cannot be purchased. Buying a kit has no effect on a score, a status, a directory position or any recognition decision.
3. Scores and recognition
Scores follow the methodology published on the Service. We may update the methodology, and we may correct a score or status if we find an error. Recognition applies to the year stated on the record and does not carry over automatically.
Recognition reflects public information available on the dates shown. It is not a license, a certification of professional competence, an endorsement or a warranty of any agent or brokerage, and you should use your own judgment and verify an agent's license with the state before hiring them.
We may withdraw recognition if the underlying information was false or manipulated, if an agent uses fake or incentivized reviews, if an agent's license is not active, or if an agent breaches these Terms.
4. Agent profiles
Directory profiles may be created from public information without a request from the agent. An agent may ask us to correct or remove a profile through our contact form. We may ask for proof of identity before acting.
5. Submissions
When you submit your details, links to your review profiles, a photo or other content, you confirm that it is accurate, that it is about you, and that you have the right to share it, including the rights to any photo you send. You allow us to use it to operate the Service and to show it on your profile and in your kit. Submitting does not guarantee a profile or recognition.
6. Client reviews
Clients may rate agents on their profiles. A review must describe a real experience with the agent and must not be written by the agent, a relative, a colleague or anyone paid or rewarded for it. We check reviews for spam, abuse and personal data before they show, and we publish genuine reviews whether they are positive or negative. An agent cannot have a review removed by paying or by asking, but may reply to it and may report a review they believe is false. Reviews left on our site are shown on the profile and do not change the Agent Score.
7. Orders and payment
Prices are shown in US dollars before any applicable tax. You pay through a third-party payment processor, either from your report page or from a secure payment link we email to you. A kit request is not a completed purchase until payment is confirmed. We do not store full card numbers. Kits are one-time purchases unless the checkout page clearly states otherwise.
We may refuse or cancel an order if the agent is not recognized, if the order appears fraudulent, or if a pricing error occurred. In that case we refund any amount paid.
8. Refunds
If you are not happy with your materials, reply to any of our emails or contact us within 7 days of payment and we will refund the full amount. If files cannot be delivered, or if recognition was withdrawn because of our own error, contact us within 14 days and we will fix the problem or refund the purchase. Refunds go back to the card used for payment.
9. License for marketing materials
A kit gives the recognized agent a limited, non-exclusive, non-transferable license to use the purchased certificate, badges, posts and signs to promote their own recognition. The license has no end date.
You may not alter the materials, imply a different year or score, imply government or association approval, use the materials for another agent, or continue using them after recognition is withdrawn. Any promotional use must be truthful and must identify the year of recognition. You are responsible for following the advertising rules of your state and your brokerage, such as showing your brokerage name.
10. Profile content
Kits add content supplied by the agent to their public profile, such as a photo, a description, specialties and contact buttons. We may edit or remove content that is inaccurate, misleading or unlawful. This content does not change any score, status or directory position, and we do not guarantee any position in search engines.
11. Sponsored spotlight articles
The Agent Pro kit includes one spotlight article about the agent on our blog. We may edit them for accuracy and clarity, and we may decline content that is misleading or unlawful. Each article is clearly labeled as sponsored. The articles do not change any score, status or directory position.
12. Acceptable use
You agree not to break the law through the Service, submit false information, impersonate anyone, interfere with the Service, or scrape or copy the directory in bulk without our written permission.
13. Intellectual property
The Service, including its text, design, logos, badges, certificates, scores and directory, belongs to us or our licensors and is protected by law. Except for the license described in these Terms, we grant you no rights in it.
14. Third-party content and links
The Service refers to ratings and websites controlled by others, including Google, Zillow and Realtor.com. We do not control and are not responsible for third-party content, ratings shown remain subject to their original sources, and they may have changed since the date shown. We are not affiliated with or endorsed by any of these sites.
15. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that any agent will gain clients, listings or revenue from recognition.
16. Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or 100 US dollars.
17. Indemnification
You agree to defend and indemnify Bold Latitude LLC against third-party claims that result from your content, your use of promotional materials, or your breach of these Terms.
18. Governing law
These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Wyoming, unless the law of your place of residence requires otherwise. Nothing in these Terms removes consumer rights that cannot be waived.
19. Changes and termination
We may change these Terms by posting a new version with a new date. Continued use after that date means you accept the change. We may suspend or end access to the Service if you breach these Terms.
20. Contact
Bold Latitude LLC, 30 N Gould St, Sheridan, WY 82801, USA. You can also reach us through our contact form.